Our Commitment
to Protecting Your Data

We collect the following types of information to create and manage accounts and provide services on the acv77 platform:

• Identity Information: Full name, date of birth, national ID or passport number — for the purpose of account verification.
• Contact Information: Email address, mobile number, and mailing address.
• Financial Information: Transaction details via bKash, Nagad, Rocket, or bank transfer — including records related to deposits and withdrawals.
• Technical Information: IP address, browser type and version, operating system, device identifiers, and session logs.
• Usage History: Game play history, betting activity, page visits, and click patterns.
• Cookie & Tracking Data: Session cookies, preference cookies, and performance analytics data.

We only collect information that is necessary to provide the service. Collecting unnecessary or excessive personal information is against our policy.

The information collected is used for the following purposes:

• Account Management: Completing the registration process, verifying identity, and ensuring account security.
• Processing Financial Transactions: Processing deposits and withdrawals, preventing fraud, and maintaining financial security.
• Customer Support: Resolving issues and providing assistance via live chat and email.
• Service Improvement: Analyzing user experience to improve the quality of the platform.
• Responsible Gaming: Identifying excessive gambling behaviour and providing timely alerts.
• Legal Compliance: Maintaining records required under applicable laws and regulations.
• Communications: Sending important account updates, transaction confirmations, and policy change notices.

acv77 retains user information only for as long as it is needed to provide services, meet legal obligations, or resolve disputes.

• Information for active accounts is retained for as long as the account remains open.
• Financial and transaction records may be retained for a specific period after account closure, as required by applicable law.
• Once the required period has passed, the relevant information is securely deleted or anonymised.

acv77 does not sell, rent, or share users' personal information with any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Providers: With trusted partners engaged for payment processing (bKash, Nagad, Rocket, bank), technical support, and fraud prevention — only the minimum necessary information.
• Legal Obligations: As part of a court order, a lawful request from a government authority, or a legal process.
• Platform Protection: To assist relevant authorities in preventing fraud, money laundering, or other illegal activities.

Data protection agreements are in place with all third parties, and they may only use information for the specified purpose.

For operational purposes, user information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that the relevant country or server provider has adequate data protection measures in place.

Standard contractual terms and technical security standards apply to international transfers.

acv77 may update this privacy policy from time to time due to service improvements, legal changes, or business requirements. For significant changes:

• The updated policy will be published on the website, with the update date clearly indicated.
• Registered users may be notified by email.
• Continued use of the platform after a change will be considered acceptance of the new policy.

If you disagree with a policy change, you may request to close your account.

acv77 may send messages about bonuses, promotions, and important updates based on consent given during registration.

• You can unsubscribe from marketing emails at any time.
• Important account-related messages (transaction confirmations, security alerts) will always be sent.
• Messaging preferences can be managed from account settings.